If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
The Money Back Guarantee
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
The following are add-ons with more information regarding returns.
- Once product has been received, it could then take 10 business days for the refund to be posted. Please allow the maximum of 10 days before having concerns. Replacement product could take 12 or more days. A store credit can be applied just as soon as you receive notification.
- Return shipping fees may occur in the event the shipping prices may have changed and will be adjusted from the credit.
- There is a restocking fee of 20% plus $7.18 on all returns.
- Products that are scheduled for return is lost or damage, customer will incur an assessment fee of 25% of the purchased price.
- For those customers who has additional questions and concerns, please click here to be directed to our Contact Us page, or feel free to send us an email at, Jewelryritzy@gmail.com.
If you would like to process a return, please click here.